Reservation:
- When you inquire about a tour, expect to hear from one of our tour agents within 24 hours to start planning based on your needs.
- Your booking becomes official once we receive your advance payment, following the latest itinerary we’ve sent you.
- Depending on your arrival, a 20% – 50% advance payment is required for all bookings.
- Upon receipt of payment, you’ll get a confirmation letter and payment receipt within three working days.
- After payment confirmation, we’ll handle all hotel arrangements, transportation, and more.
- The remaining balance for your tour package must be settled 15 days before your departure date.
Payment:
- Our quoted prices are in US dollars.
- Your travel advisor will email you detailed payment instructions. Full payment must be made before your departure date.
- You’re responsible for any bank charges associated with your payment. Payment methods include:
- Credit card (online or offline)
- PayPal
- Wire transfer (bank transfer)
Cancellation and Refund:
- Cancellation requests must be submitted in writing to your tour agent.
- Cancellation fees per person from the total payment:
- More than 45 days before departure: 10%
- Between 15 and 45 days before departure: 20%
- Between 7 and 14 days before departure: 50%
- Between 0 and 6 days before departure: 100%
- Try rescheduling rather than canceling; advance payments can be used for future tours.
- We typically don’t refund early checkouts or unused services.
- If you cancel due to unforeseen circumstances, like a pandemic, you can receive a 100% refund 21 days before arrival in Sri Lanka.
Changes in Tour Itinerary:
- The tour package cost depends on the itinerary. Any changes after the confirmation may affect the total amount.
- We guarantee the accommodation specified in the chosen package. Once booked, hotels cannot be changed.
- We’ll do our best if you request a hotel change, but the expenses will be yours.
Essential Checklist: Ensure your travel documents, passport, visa, and insurance are up-to-date.
Passport & Visa: You’re responsible for the validity and accuracy of your passport and visas.
Travel Insurance: We recommend comprehensive travel insurance to protect against unexpected losses.
Limitation of Liability: We are not liable for incidents beyond our control, such as acts of nature, war, or terrorism.
Force Majeure: We’re not responsible for losses due to acts of God, war, or similar situations.
Partial Bookings: We’re not liable for components not directly booked by us in a partially booked itinerary.
Shopping: We don’t guarantee the quality or value of any products purchased during your tour.
Communications: For assistance or inquiries, contact us at [email protected]. You can also reach us by phone or WhatsApp.